General terms and conditions
Article 1 - Preamble
The present general conditions of sale are concluded between, on the one hand, the Taohé brand, whose registered office is located at Rue Demi-Lune, 40, 1435 Mont-Saint-Guibert (mail : hello@taohe.be) registered with the Banque Carrefour des Entreprises under number BE0765740467 hereinafter referred to as “the seller” and, secondly, any person wishing to make a purchase via the website www.taohe.be hereinafter referred to as “the Customer”.
Article 2 - Application
The General Terms and Conditions of Sale apply to all orders placed via our website. www.taohe.be. Any order placed with Taohé implies validation of the General Terms and Conditions of Sale and acceptance thereof.
The seller may modify these General Terms and Conditions of Sale at any time. In this case, the applicable conditions will be those in force at the date of the Customer's order.
Article 3 - Products
3.1. The products are those offered in the catalog published on the website Taohé. Each product is accompanied by a description. The photographs in the catalog are as accurate as possible but cannot ensure a perfect similarity with the product offered, particularly with regard to colors. Each creation is unique and the photos may differ slightly from the actual models. This is handcrafted work. These photographs are not contractually binding.
3.2 These products are offered while stocks last. In the event of supply difficulties or if the products are no longer in stock, the Customer will be informed as soon as possible by e-mail, and will be offered the choice of waiting or cancelling the order of the unavailable items at no cost. The seller will reimburse the customer for any amount paid. Available items will be delivered as normal.
Article 4 - Order and contract
4.1 In the case of a first order, the customer must create an account via the “create your account” screen. To do this, the customer must enter his or her personal data.
4.2. The site www.taohe.be offers you a variety of items classified by product category. To purchase a product, simply click on the product sheet of your choice, select the size, metal and/or color and click on “add to basket”. The customer must then confirm the order and make payment. The contents of the basket can be consulted at any time by clicking on the “Basket” button. Products can be deleted from the basket by clicking on the “Delete” button.
4.3 By submitting the completed order form on the www.taohe.be website, and by clicking on “Place order”, the Customer establishes a binding offer for the conclusion of a purchase contract with the Seller. Before final dispatch, the customer may check the accuracy of the data entered on a preview page and correct it by selecting the “Previous page” button in the browser. Customers remain entirely responsible for the quality and accuracy of the information they provide to www.taohe.be. The Vendor cannot be held responsible for the consequences, particularly in terms of delivery, of a lack of information on the part of the Customer. In this case, the Customer will be responsible for any reshipment costs.
4.4. On the basis of its offer, the Vendor sends the Customer an order confirmation e-mail and checks the feasibility of the Customer's offer. The order confirmation does not constitute acceptance of the offer, but merely serves to inform the Customer that the Vendor has received the order. Orders will only be definitively accepted after full payment of the sums due at the time of ordering. The contract is only concluded when the Vendor dispatches the ordered product to the Customer and confirms the dispatch to the Customer by a second e-mail (dispatch confirmation).
4.5. The Seller reserves the right to cease production of certain products at any time and cannot be held responsible for the consequences that this cessation may entail for the Client.
Article 5 – Price
5.1. Prices shown on the website www.taohe.be are denominated in euros, all taxes included (VAT), without rebate and excluding shipping costs.
5.2 . Any increase in VAT or any new tax imposed between the time of order and the time of delivery will be charged to the customer.
Article 6 – Payment
6.1. The customer is required to pay the full price immediately upon ordering, prior to delivery, either by bank transfer within 5 working days or by using the online payment system. Only the following payment methods will be accepted for online payment:
- Paypal
- Bank transfer to our account BE77 7512 0742 5042 (BIC AXABBE22)
6.2. If the customer chooses payment by bank transfer, the goods ordered will be reserved for a period of 5 working days. If at the end of the 5 working days following the day of the order, payment has not reached Taohé's bank account, the order will be cancelled.
6.3. Online payments depend on the woo-commerce plug-in (https://woocom- merce.com/). The Seller disclaims any non-operation/problems related to the transaction and payment which are the property of woo-commerce.
6.4. In case of suspicion of fraud, Taohé reserves the right to initiate a procedure of additional information to the customer by requesting various supporting documents, and, following this procedure, to cancel or suspend any order or delivery.
Article 7 – Delivery
7.1. Delivery charges are adapted to the destination and are indicated at the end of the order process before final confirmation by the Customer. They are invoiced in addition to the prices of the items selected.
7.2. Unless expressly agreed otherwise in writing, delivery times are indicative and are not guaranteed by the Vendor. If the customer chooses to pay by bank transfer, delivery times will be recalculated from the date of receipt of payment. Failure to meet delivery deadlines shall not justify cancellation of the order, rescission of the contract, or any claim for compensation by the Customer. If we are unable to meet the delivery date for any reason whatsoever, we will inform the Customer as soon as possible and offer either to continue performance of the Contract with a new delivery date, or to terminate the Contract and refund the amounts paid by the Customer.
7.3. Mode of delivery: parcels are dispatched by Bpost. The customer can follow the progress of his order via the tracking link which will be communicated to him. The Seller declines all responsibility in the event of non-operation of the Bpost site and any delays caused by the transport company.
7.4. As soon as the parcel is ready for dispatch, an e-mail is sent by the Vendor to the Customer for information. This e-mail will provide the information and means necessary to enable the Customer to follow the delivery of his parcel online.
7.5. Delivery of the order is made to the delivery address agreed with the customer, as stated in the order confirmation, at the customer's risk.
Article 8 - Reservation of ownership
The products sold remain our property until full payment of the price and delivery charges.
Article 9 – Complaints
9.1. Upon receipt of the parcel, the Customer must visually check the condition of the parcel. Any visual anomaly noted by the Customer at the time of delivery (open or damaged parcel, missing or damaged item) must be reported the same day or at the latest the following day by e-mail to hello@taohe.be, specifying in particular the type of defect, the order references and the delivery date.
9.2. The Customer must check the conformity of the product immediately upon receipt of the parcel. In the event of non-conformity with the order form, the Customer must send his complaint by e-mail to hello@taohe.be on the same day or at the latest on the following day of delivery, describing precisely how the contents delivered do not conform to the contents of the order form, together with the order references and the delivery date. Failing this, delivery shall be deemed to have been accepted and no claim may be made against the Vendor in respect of the delivery or any apparent defects.
Article 10 - Right of withdrawal
10.1. In accordance with the law of April 6, 2010 relating to market practices and consumer protection, the consumer has a cooling-off period of 14 calendar days from the day after the delivery date to return, at his own expense and risk, any products purchased which do not suit him to the Administrative Headquarters, rue des Sablières 2A, boite 001, 1435 Mont-Saint-Guibert (Belgium).
10.2. The right of withdrawal does not apply to personalized and custom-made products.
10.3 To exercise his right of withdrawal, the consumer customer must inform the Seller by e-mail at hello@taohe.be of his decision to cancel the contract. In order to respect the withdrawal period, you only need to send your notification before the end of the withdrawal period.
10.4. Only products returned in perfect condition in their original packaging may be taken back. Any product that has been damaged or returned without its original packaging will not be exchanged or refunded.
10.5. The Vendor recommends that customers return their products using a reputable carrier. It is strongly recommended to return the goods by registered mail or with a tracking code and, if necessary, to take out insurance with the carrier for the market value of the products. The Seller accepts no responsibility for the risks associated with the carrier responsible for returning the product(s).
10.6 If the return is approved by the Vendor, the customer may request a refund (excluding shipping costs) by the agreed method of payment, or a credit note to be deducted from a future order.
Article 11 – Force majeure
We shall not be liable for non-performance or delay in performance of any of our obligations where such non-performance is due to force majeure, including - but not limited to - fire, hail, natural disasters, strikes, general lack of supplies, acts, decrees, legislation, regulations or restrictions of any government or public authority, incidents or accidents in sea or river transport, postal transport or any other type of transport.
In the event of force majeure, our contractual obligations will be suspended for the duration of the force majeure and our performance deadlines will, where applicable, be extended by a period equivalent to the duration of the force majeure. If the case of force majeure results in the definitive impossibility of performing our contractual obligations, we shall be released from them.
Article 12 - Intellectual property rights
All elements of the www.taohe.be site are and remain the exclusive intellectual property of the latter or of the persons from whom we hold a license. The Customer may not therefore make any use of them without having been expressly authorized to do so in advance.
Article 13 - Protection of personal data
13.1. In connection with and for the purposes of the delivery of products, the Customer acknowledges and accepts that the Seller collects and processes certain personal data. Any processing of personal data will be carried out in accordance with the applicable legislation on the protection of personal data and privacy.
13.2. The personal data communicated to the Vendor are processed by the Vendor for the management of its customers, which includes in particular the management of their pre-contractual and contractual relations and the provision of information to them, as well as for the purposes of commercial prospecting (direct marketing).
13.3. The Customer acknowledges and accepts that the Vendor may transfer personal data to third parties for the purpose of delivering orders.
13.4. The customer may object, on request and free of charge, to the processing of data concerning him/her for commercial prospecting purposes (direct marketing). In addition, the customer has the right to obtain, free of charge, the rectification of any inaccurate personal data concerning him/her.
Article 14 - Disputes: applicable law and jurisdiction
Taohé's contractual relations with the Customer are governed by Belgian law.
Any direct or indirect dispute between Taohé and the Customer shall be subject to the jurisdiction of the Courts and Tribunals of Walloon Brabant (Belgium).
Article 15 – Proof
The parties accept, within the framework of their relations, electronic means of proof (e.g. e-mail...).
Article 16 – Responsabilities
Taohé contracts only obligations of means, for all stages of access to the site, from ordering to delivery. Taohé may not be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses, or for any event that may be qualified as force majeure.
Article 17 – General
The invalidity or illegality of one of the clauses in the contracts (specific and general conditions) does not in any way invalidate or nullify the other conditions of the contract concluded between the parties, and the other clauses remain fully valid.